DELIVERY & RETURNS
Our shipping policy
MODE ships orders to almost anywhere in South Africa. We proudly offer free standard shipping of all orders of R450 or more. We do not ship parcels outside of South Africa at all.
If your order is valued under R450 (that is the amount payable), we will charge a delivery fee of R60.
Delivery time: we typically process orders within one day, and hand your order to couriers for delivery. In general, all items on our website are available, unless indicated otherwise, as is the case when items are on pre-order and yet to be released. Orders typically take 2 to 4 days for delivery to major metropolitan areas while outlying towns could take a few days extra. If any item you order is not currently available in stock, the delivery of your order will be affected.
The shipping of returns is carried out by our appointed courier after investigating the nature of the return and after we instruct our courier to collect a parcel from you.
Please note that if your order includes items that are both available and not currently available, your order will ship once all the items in your basket are available. If you prefer to receive the available items immediately, please separate your orders. We are unable to ship items separately based on different availabilities.
Our exchanges & returns policy
Here at MODE we want to know you are totally happy with your purchase. If however for some reason you aren’t, please contact us immediately, and let us know why. Please include your order number with your details.
In general, you can return an unwanted product at no charge, as long as:
- it is not an item that is listed below as one NOT eligible for return
- the item you ordered has not been opened, used or damaged
- the item still carries the original label and/or tags as supplied
- the item ordered is still in its original, undamaged packaging with seals in place
- there are no missing cables, booklets, accessories or accompanying parts.
Please email firstname.lastname@example.org within 21 days of receipt to request an exchange.
If your exchange has been approved, we will collect the product at no charge to you. Please note that we’ve asked our courier to make sure all collections are properly and securely packaged and to reject any parcels that might be at risk of being damaged in transit.
Should a product be damaged at the time of being delivered, please notify us immediately via email.
Under normal circumstances we offer a store credit for items that are returned, to allow for an easy exchange for any item at any time. Should you prefer a refund, please let us know, we will be happy to offer you one.
The following items are not eligible for returns or exchanges:
- Clothing items of a personal nature, like underwear
- coupons and gift vouchers
- any items damaged by the user
- any item that was used in a way different to its intended use
- any item that is no longer covered by its standard warranty